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What’s New – 6th Oct 2022

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In this release, we have introduced a new feature to allow you to chat and call our support staff directly from TEAMS. We have also done changes in the student receipts to allow a student to make an overpayment. There are also visual changes that have been made and you can read about them below.

New Feature – LiveCaller to chat and call online

Now from TEAMS, you will be able to reach us via online chat and online calls through LiveCaller.

This feature is available on the Main Dashboard.

read more…

New Icon – Megaphone

After each TEAMS update this icon will be a link to the newest post for What’s New. If you put your mouse over the icon it will show you what the date of the latest/last update was. For instance, this update is for 6th October 2022 so the tooltip will show you this and when you select the link it takes you to the What’s New post for the 6th October 2022. As we update every fortnight, this icon will always be there and just show the most current what’s new post until the update occurs.

This icon is available on the Main Dashboard.

Help Icon in TEAMS

When you open screens in TEAMS, from this update onwards, you will see a new help icon in the right hand corner of the screen. If you click on this it will open a help post in a new browser that you can read and understand how the screen, process or report works.

Visual Changes in TEAMS

We have made minor visual changes to certain areas in the system.All the tiles in the system now have rounded borders and also we have changed the font style so it is easier to read.

We have also updated the icon for the upload picture icon and this icon for the Student Dashboard, Applicant Dashboard and Agent Dashboard.

You will continue to notice further visual improvements with each update and we will keep you posted in the what’s new summary for each update.

Overpayment by student

While creating a receipt for a student invoice, you will be able to make an overpayment where the student has paid you more money for an invoice than they should have.

read more…

Our mission is to build software that helps you do things more efficiently. Your input and engagement are vital in helping us improve our service and offerings for your college. We are always open to listening to your feedback.

Any questions, please feel free to reach out to us. We look forward to serving you to the best of our ability.

Please review the changes and if you would like further clarification, please contact our Support team.

Please email support@rtosoftware.com.au or call us on 1300 850 585

A big thank you to so many of you who have been actively participating in helping us bring these new improvements to life.

Next update is due on Thursday, 20th October 2022

Note: Please alert other team members within your college if the changes outlined above affect their role or department.

Thank you for taking the time to read this post.

Change – Overpayment by Student

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We have added a new feature in the system to record a receipt when there is any overpayment by the student. This will allow you to enter the receipt amount more than the invoice amount in the Enrolment Dashboard > Student Financial > Receipt Screen.

Note – Once the receipt is overpaid then the system will show a receipt icon in red.

IMPORTANT – While creating the receipt, the system will not let you enter the overpaid amount if it is not equal to or more than the total pending amount for all the invoices.

For example – if there is $3000 pending for a student’s enrolment with $1000 each invoice and you are going to record a receipt for one invoice and the student has paid you $2000. In such a scenario, the system will not save your overpayment. However, if the paid amount by the student was $3000 which is equal to the student’s total pending balance then the system will save your overpayment and will balance out everything.

New Application – History

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Here are some of the latest changes that we have made in the New Application process.

Date UpdatedChanges made
17 Nov 2022New Application – Agent Field change
17 Nov 2022Enrolment dates – can’t be longer than five years
20 Oct 2022Visual Changes – New Application
20 Oct 2022New Application – Agent Commission related changes
22 Sept 2022New Application – Requires Homestay and Requires Pickup settings

Application Listing Screen – History

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Below is the list of changes on the application listing screen.

Date UpdatedChanges Made
2023 Oct 19Listing Screens – New Page Limit Option
2022 Nov 03Applications Listing – new filter Use Application dates
2022 Sep 22Change – Application Listing Screen – CSV download
2022 Sep 22Change – Application Tile Listing – Requires Homestay and Requires Airport Pickup/Drop off

Change – Application Tile Listing – Requires Homestay and Requires Airport Pickup/Drop off

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We have added new tick boxes Requires Homestay and Requires Airport Pickup/Drop off on the Application Tile Listing screen.

Once you select these tick boxes and selected the Apply button {Apply Button} it will show you those applications that have the tick boxes for Requires Homestay and/or Requires Airport Pickup/Dropoff selected. From there you can download the list by selecting the CSV icon as shown below:

If you have any queries, please do not hesitate to contact us on 1300 85 05 85 or email us via support@rtosoftware.com.au

Change – Starters Tile Listing – Requires Homestay and Requires Airport Pickup/Drop off

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We have added new tick boxes Requires Homestay and Requires Airport Pickup/Drop off on the Starters Tile Listing > Advanced search section as below.

Once you select these tick boxes and selected the Apply button {Apply button} it will show you those students/enrolments who have the tick boxes for Requires Homestay and/or Requires Airport Pickup/Dropoff selected. From there you can download the list by selecting the CSV icon as shown below:

If you have any queries, please do not hesitate to contact us on 1300 85 05 85 or email us via support@rtosoftware.com.au

Change – Attendance Screen – Approved & Sick leave tick boxes

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We have added two new tick boxes for Approved Leave and Sick Leave and a Notes Icon on the attendance screen. This allows you to set absence entries as approved (will raise the student’s attendance percentage) and/or sick leave in bulk instead one by one from the Enrolment Dashboard.

IMPORTANT
1. You can only see the Approved and Sick leave tick boxes if your timetable is set to enter absence in the attendance screen.
2. These tick boxes will remain read only until you have marked an absence entry against a student in the attendance screen.
3. The notes icon will always show whether you are entering absence or attendance (presence) in the attendance screen.

What’s New – 22nd Sept 2022

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This release features improvements to the report engine for MS Word reports, new settings to identify which applicants & students need homestay and/or airport transfers arranged, the ability to mark absences as approved or sick leave in bulk, new CEFR levels can be entered at the Test Results level for ELICOS students and other minor changes. All of these changes are listed below.

Report Engine optimisation for MS Word reports

We have been optimising our report engine for MS Word reports to improve the speed and efficiency of customising your templates for letters, certificates etc.

When you select to generate a word report the system gives you a popup so you can select a custom template. Now you will see your custom templates in the .docx format and not the .dot format.

This is for any MS Word report that you can print from any of the dashboards where word reports are available. This would include dashboards for applicants, applications, students or enrolments dashboards.

New Application – Requires Homestay and Requires Pickup settings

In the new application process, once you have added/selected an applicant/student to create applications for you will see two new settings for Requires Homestay and Requires Airport Pickup/Dropoff

Once you have completed your applications you will be able to see these settings in different locations in the system.

read more…

Application List Screen – new CSV download

In a similar fashion that we have on other list screens such as Starters, Finishers and Continuing Students we have added a new icon for CSV so you can download the list if applications listed in the grid.

When you select the CSV icon you will be able to browse and save the file to your local computer.

read more…

ELICOS Test Results new fields for CEFR Level and Other English Level

If you are delivering ELICOS courses to students and managing their test results in TEAMS, you can now add the CEFR Level as well as a more general level for the information to print in Certificates.

read more…

Attendance – Approved & Sick leave tick boxes

You can now mark absence as approved and/or sick leave in bulk from the attendance screen.

This feature was available from the Enrolment Dashboard > Classes & Attendance tiles as a one to one entry.

We have also added a new Notes icon in the screen to add notes for any leave you are entering.

read more…

LMS/Student Portal – New Account Summary Section

When a student logs into the LMS/Student Portal they will be able to see their enrolment/s financial account summary under the Accounts tab.





read more…

Our mission is to build software that helps you do things more efficiently. Your input and engagement are vital in helping us improve our service and offerings for your college. We are always open to listening to your feedback.

Any questions, please feel free to reach out to us. We look forward to serving you to the best of our ability.

Please review the changes and if you would like further clarification, please contact our Support team.

Please email support@rtosoftware.com.au or call us on 1300 850 585

A big thank you to so many of you who have been actively participating in helping us bring these new improvements to life.

Next update is due on Thursday, 6th October 2022

Note: Please alert other team members within your college if the changes outlined above affect their role or department.

Thank you for taking the time to read this post.