Student Portal

A student portal is an online platform, offering students to log in using their email addresses. Students can access a range of personalised information, including academic results, and details of their past enrolments and future enrolments.

Student portal login page – to log in to the student portal, your students will be provided with the URL for example – https://Students-teams web address.(https://Students-xyz.rtoteam.com.au)

Note – A student can log into the student portal by using the user name which will be the primary email address or student number and the password will be available on the “Edit student entry” screen.

For Login details: The user name will be the student’s primary email address and the password, will be available on the Edit Student Details screen. When you are on the screen, you can see the password in the Current Password field.

How to Create student ID card in TEAMS?

Overview

We have student letters and warning report that is used to create student ID cards in TEAMS: There are different steps and scenarios that you must follow to create student ID cards.

Scenario 1

Step 1 – The very first step is to download the master template of student letters and warning reports from TEAMS. Without the master template, you won’t be able to customise your student ID cards in TEAMS. To download, go to Main Dashboard > System Admin > Report Template screen.

Step 2 – Select the report in the search field to proceed. For example, if you are going to search for student letters and warnings then try typing 3 initial letters of it and the system will show you all report templates starting with those 3 initials. Select the required one.

Step 3 – Once you select it, the screen will refresh and show you the customised templates in the grid.

Step 4 – If you do not have any customised template then you need to select the download icon beside the report name. This will download the Master version of the student letters and warnings template which will help you to customise the student ID card for your RTO.

Scenario 2

When you have downloaded the student letters and warnings master template, it will show you some basic information about the template at the start and then show you different sections that we have in every word report. You will find two categories of merge fields.

  • Individual Merge Fields
  • Table Merge Fields

Individual Merge Fields

Table Merge Fields

Note: While creating a student ID card, you do not need to add any table.

Also, anything in the curly brackets in the template is a merge field, so let’s say you want to populate a student number or student name in your customised version then you need to copy and paste this merge field into your custom template so that whenever you generate any report, it will populate student number automatically for you. That’s how the merge fields will work.

IMPORTANT– If you are copying any merge field from the master template then you must copy it including the curly brackets. if you copy the text, the system will not print any data in your customised template.

Automated System Actions Entry Screen

This screen allows you to create automated system actions in the system. Please see the below table that will show you the explanation of each filter presented on this screen.

Please note that the dropdown on this is user code and one can create them from the User Code Screen in the System. If you still have queries, please contact our support team.

FieldsExplanation
Department If you have created departments such as Finance, Marketing, Academic, Compliance or any other based on your requirement then this dropdown will show accordingly.
Automated ProcessBased on the department selected, this dropdown will show you the options accordingly.
CampusIf you have more than one campus then this dropdown will show you the list of all your campuses. You can select the desired campus. Please note – you can only select one campus at a time.
System Action NameType in the appropriate System Action Name in this field.
ActiveSelect the Active tick box to make the action active. Please make sure to select this tick box to see this entry as active in the system.
Action RuleBased on the Action rule you have created from the User code screen, it will be visible here. for example, if you have No. of days before the Start Date(Enrolment Start Date) as an option upon selecting, it will show you another dropdown as # of days before Start date.
# of days before Start dateHere you need to enter the number value. For example – If you have added the number value as 5 then the system will automate this action 5 days before the enrolment start date.

When all the above steps are done, you need to select the Save button on the right hand side of the screen to save the record.

Automated System Actions Welcome Screen

Main Dashboard > System Admin > Automated System Actions

Automated system actions refer to predefined and programmed tasks that are executed automatically within a system. These actions are typically designed to streamline processes, enhance efficiency, and reduce the need for manual intervention. Automated system actions can include a wide range of functions, such as sending notifications, triggering workflows or performing any other predetermined tasks based on predefined conditions or events.

How to edit an individual Invoice in TEAMS?

To edit an individual invoice in TEAMS, please see the below steps:

  • Go to Enrolment Dashboard > Financial Tile > More > Student Financial Screen.
  • From the Student Financial Screen, you need to select the edit invoice icon under the action column.
  • The system will open to the Enrolment Dashboard > Edit Invoice Screen.
  • Look for the Invoice Details Tile and select the edit icon under the option column for the fee line item.
  • The fee will be visible in the Fee Selection tile which is above the Invoice Details tile.
  • Make the desired changes to the fee and add it back in the invoice details tile by selecting the Add button.
  • After adding back, add the relevant information in the invoice summary tile and once you are done, select the save button.

How to edit an email template in TEAMS?

To edit an Email Template in TEAMS, please see the below steps:

  • Go to Main Dashboard > System Admin menu > Email Template.
  • The email template welcome screen will open.
  • Search for the specific email template by its code or name in the search section and select the Apply button.
  • After searching, the grid will display the email template.
  • Select the edit icon under the Actions column from the grid.
  • You will be taken to the Email Template Entry screen.
  • Once you are on the screen, you can make changes as you require.

Note: Please do not change the Inserted Fields in the message box otherwise they will not function correctly.

Notification Template Entry Screen

This screen will allow you a create a new notification template in the system. before creating the template, you need to understand the fields on this screen.

Notification Title – The “Notification Title” is a mandatory field, serving as the displayed title preceding the message when students receive the notification. This field must be filled out and cannot be left blank.

Template Type – This dropdown is a user code and if you wish to set up a user code for your TEAMS site, please contact our support team.

Available Fields – Based on the Template Type selected, the Available fields (merge fields) will appear in the field.

Add Button – Once you have selected the merge field, you need to select the Add button to add the merge field in the message field. Note: Please do not change the brackets used for the merge fields, otherwise they will not function correctly

Message – You can type in the message for your notification template and please be aware that your Notification Template cannot be longer than 300 characters. Also, be aware that if you use merge fields this may cause your message to exceed 300 characters upon merging.

Notification Template

A notification template serves as a pre-defined format or structure for messages and alerts sent to students. The Notification Template welcome screen provides a convenient overview of existing templates within your system, presented in a grid format. From this screen, you have the flexibility to edit or delete templates by selecting the corresponding icons in the Actions column. Additionally, the option to add a new notification template is readily available through the +Notification Template button.

Manage Request Documents

On this screen, you will find a grid displaying a list of Student Requests completed within the past 30 days. Each request can be managed with options to download, view, edit, or delete as needed. Additionally, you have the capability to initiate a new request by simply selecting the +Add button located on the right-hand side of the screen.

When you select the “Add” button, a pop-up window will appear, providing you with the means to create a new Request Type, upload any necessary documents, add relevant notes, and save the request.

IMPORTANT – When multiple documents are uploaded for a single request type, the system will generate multiple entries within the grid dedicated to that specific request.

Please ensure that the documents you are uploading are in PDF format only.