Why do two users see different information for the same student?

Each user will have different permissions, including what campuses they can see enrolments and other information for.

Based on this, when a user goes to the Student Dashboard or even the Applicant Dashboard, based on the campuses they are linked to and logged in as, will determine what enrolments and/or applications they can see.

For example – In order to view a student’s enrolments in different campuses, the user must have the necessary access permissions for both campuses in TEAMS. If the student is enrolled in two different campuses, such as Campus 1 and Campus 2, the user will only be able to see both enrolments if they have the appropriate permissions for both campuses. Without access to either one of the campuses, the user will not be able to view the corresponding enrolment.

Note – If you are not able to view all enrolments or applications for certain students/applicants then speak to your manager. If you or they need further assistance with this, then please contact our support staff.