What’s New

What’s New – 23rd Feb 2023

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Welcome to the latest update for TEAMS

This update includes the addition of new merge fields, namely Campus Program CRICOS code and Program CRICOS Name.

IMPORTANT – How is your progress going with reviewing and cleaning up your data? If you are submitting your National AVETMISS 2022 student data, please note that there are only five days left until the deadline for successful data submission.

NCVER Annual Student Data Submission

Have you successfully validated and finalised your submission for 2022 student data? If not, can we help you?

If you are having any issues with errors that you don’t understand, please email the error list and NAT files to support@rtosoftware.com.au and then call support on 1300 85 05 85 and they will help you. The support staff must have the error list and NAT files to be able to assist you.

If for some reason you have not commenced your submissions, you have only 5 business days left to finalise your data submission with NCVER. If you are not sure where to start or what to do please select read more and it will walk you through the steps. If you need help contact our support staff urgently.

read more…

Email Template Screen – New Merge Fields

We have added new merge fields for Campus Program CRICOS code and Program CRICOS Name for customising the enrolments Email Template.

When you’re creating an email template for enrolments, you can now use these merge fields to automatically fill in the Program CRICOS code and campus program CRICOS code into the email.

read more…

Q&A

Do you have a TEAMS question?

Make a list of your questions, send them to our support teams and we will send you the answer and add them to our fortnightly update.

Select the read more button as here are some questions we get asked and then answers on how to do them in TEAMS.

read more…

Our mission is to build software that helps you do things more efficiently. Your input and engagement are vital in helping us improve our service and offerings for your college. We are always open to listening to your feedback.

Any questions, please feel free to reach out to us. We look forward to serving you to the best of our ability.

Please review the changes and if you would like further clarification, please contact our Support team.

A big thank you to so many of you who have been actively participating in helping us bring these new improvements to life.

Next update is due on Thursday, 9th March 2023

Note: Please alert other team members within your college if the changes outlined above affect their role or department.

Thank you for taking the time to read this post.

What’s New – 23rd Feb 2023 – Q and A

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Here are some recent questions that have been asked and the answers to them.

QuestionsAnswers
How do I see the primary contacts for an agent in the Agent Welcome list?Please select the read more link to know the answer.
In my web application form, one of our programs is not showing, why?If you have an existing web application form for TEAMS and there are issues with it, please contact our support staff.
If you would like to set up a web application or enquiry form for your TEAMS site, please also contact support.

Agent Portal – Commission Due Tile

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We have introduced a new tile Commission Due tile in the Agent Portal. This tile will give you the details about the agent commission which is due for the students.

Please see the below GIF, which will show you the new tile and it’s listing screen.

ColumnsExplanations
Student DetailsThis column will show you the student name and Student’s enrolment number
ProgramProgram Name
Campus NameCampus Name
Student InvoicedThis column will show you student total amount for the particular invoice
Student paymentIt will show you the total student payment made against the student invoice. This amount is the total of all tuition fee receipted for the particular invoice
Agent Invoice NumberThis will show you the agent invoice number raised against the student invoice
Invoice DateStudent invoice date
CommissionAgent’s total Commission for the particular invoice
Commission PaidTotal commission paid to the agent for the particular invoice

What’s New – 09th Feb 2023 – Q and A

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Here are some recent questions that we get asked and the answers on how to do them in TEAMS.

QuestionsAnswers
1. Enrolment is not appearing in the AVETMISS Export?The post will explain you how you can get the enrolment in AVETMISS Export. To know more select the read more
2. Difference between Commencement and Completed?The post will explain you the difference between Commencement and Completed. To know more select the read more

What’s New – 09 Feb 2023

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Welcome to the latest update for TEAMS

Some key changes made in this update are:

  • New radio buttons introduced on the Public Holidays screen
  • New Icons and Columns introduced on the Traininer Welcome screen
  • Agent Portal now has a new Commission Due Tile

IMPORTANT – How are you going with your steps for reviewing and cleaning up your data? Please see the AVETMISS countdown section below for more information. If you would like to consider our Virtual Admin (VA) service to assist you with this review and cleanup, please contact our support staff for more information.

We have also introduced a new Q&A section to our What’s New summary. Here we will provide answers to the questions that are most frequently asked about TEAMS.

NCVER Annual Student Data Submission

Have you maintained and managed your student data this year in preparation for your annual student data submission? In this post, we walk through the first two steps of what you need to do in TEAMS.

We highly recommend you start these steps now, as these are critical to future steps where the larger volume of data is and where the biggest list of errors comes from.

read more…

Public Holidays – New Radio Buttons (National or State)

We have added two new radio buttons (National and State) on the Public Holidays Screen in the system. By using these radio buttons, you will be able to manage the National level and State level holidays for your RTO.

read more…

Trainers Welcome Screen – New Icons and columns

We have added new icons Link Subjects and Link programs under the actions column on the Trainer Welcome Screen. You will also be able to new columns Total Programs and Total Subjects in the grid.

read more…

Agent Portal – Commission Due Tile

We have introduced a new Commission Due tile in the Agent Portal. This tile will give you the details about the agent commission which is due for the students.

read more…

Q&A

Do you have a TEAMS question?

Make a list of your questions, send them to our support teams and we will send you the answer and add them to our fortnightly update.

Select the read more button as here are some questions we get asked and then answers on how to do them in TEAMS.

read more…

Our mission is to build software that helps you do things more efficiently. Your input and engagement are vital in helping us improve our service and offerings for your college. We are always open to listening to your feedback.

Any questions, please feel free to reach out to us. We look forward to serving you to the best of our ability.

Please review the changes and if you would like further clarification, please contact our Support team.

A big thank you to so many of you who have been actively participating in helping us bring these new improvements to life.

Next update is due on Thursday, 23rd February 2023

Note: Please alert other team members within your college if the changes outlined above affect their role or department.

Thank you for taking the time to read this post.

Trainers Welcome Screen – New Icons and columns

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We have added new icons Link Subjects and Link programs under the actions column on the Trainer Welcome Screen. You will also be able to new columns Total Programs and Total Subjects in the grid.

Business Rules:

You will only be able to link programs and subjects to the trainers which are linked to a specific Campus where the trainer is linked to it. Also, on the Timetable entry screen, you will only see those trainers which are linked to the selected campus and program.

Icons work

  • Link Subjects – When you select this icon, it will open the Add subject pop window on the screen. You can simply link the subjects to the trainer by searching the subject code manually or you can select the Link All Subjects tick box to link all the subjects that are active in the system.
  • Link Programs – When you select this icon, it will open the Add Programs for trainer pop window on the screen. You can simply link the Program to the trainer by searching the program code manually or you can select the Link All Programs tick box to link all the Programs that are active in the system.

Columns

  • Total Programs – This column will show you the total number of Programs that are linked to the trainer.
  • Total Subjects – This column will show you the total number of Subjects that are linked to the trainer.

Public Holidays – New Radio Buttons (National or State)

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We have added two new radio buttons (National and State) on a Public Holidays Screen in the system. By using these radio buttons, you can manage the National level and State level holidays for your RTO.

State Holidays

  • When you select the radio button for State, the system will show you a dropdown next to the State radio button and you can select states manually by selecting the tick boxes. Once you select and save, you will be able to see those selected states in the grid on the public holidays screen.

National Holidays

  • When you select the radio button as National holiday , it will display National in the State column on the holidays screen.

What’s New – 26th Jan 2023 – Q and A

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Here are some recent questions that we get asked and the answers on how to do them in TEAMS.

QuestionsAnswers
1. Withdrawing or Canceling a student in TEAMS?The post will explain you how you can withdraw or cancel a student in TEAMS. To know more select the read more…
2. How do I link an Agent to an enrolment?The post will expaine you, how to link agnet to an enrolment. To know more select the read more…

Communication Log Screen – Ability To Download Attachments

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We have made some changes to the Communication log screen and added the ability to download the attachments when any email was sent to a student/enrolment.

You can select the view icon for the email and then select the attachment to download the attached files.

Note: The system will allow you to download the attachments for future emails in this update.