We have introduced a new tick box called “Send email to agent only” on composing email screen, which will be available only for application objects.
On compose email screen, upon the selection of “Send email to agent only” tick box, it will load the Agent name and the email address of the agent next to tick box as shown in the below screenshot:
If you have any queries, please do not hesitate to contact us on 1300 85 05 85 or email us on support@rtosoftware.com.au